Which phase of case management involves setting objectives and planning steps to achieve those objectives?

The phase of case management that involves setting objectives and planning steps to achieve those objectives is the planning phase. During this phase, the healthcare professional collaborates with the client to identify specific, measurable goals based on the information gathered during the assessment phase. This includes determining what services or interventions will be necessary to attain the desired outcomes and outlining the strategies for achieving these goals. It is a crucial step in the case management process, as effective planning directly impacts the success of subsequent interventions and services. Through careful planning, case managers can ensure that resources are used efficiently, and the client's needs are comprehensively addressed, fostering better health outcomes.