Which of the following is NOT considered a characteristic of effective case management?

Rigid adherence to protocols is not considered a characteristic of effective case management because effective case management thrives on flexibility and adaptability. The nature of case management involves responding to the unique needs of individual clients, which often requires tailoring interventions and strategies rather than strictly following a predetermined set of protocols.

In effective case management, collaboration among providers is essential, as it ensures that all aspects of a client's care are addressed through coordinated efforts. A client-centered focus is also crucial, as it prioritizes the preferences and needs of the client, promoting better engagement and outcomes. Additionally, outcome-oriented planning is vital since it aims to achieve specific goals for the client's health and well-being, tracking progress and adjusting plans as necessary. These characteristics together highlight the dynamic and responsive nature of effective case management, which rigid adherence to protocols would undermine.