What phase of the case management process involves checking in with the client to assess service delivery?

The phase of the case management process that involves checking in with the client to assess service delivery is the evaluation phase. In this phase, case managers review and assess the effectiveness and outcomes of the services provided to the client. This step is crucial as it allows for the identification of whether the interventions and support being offered are meeting the client's needs and achieving the desired results.

During evaluation, case managers can gather feedback from clients about their experiences and satisfaction with the services. This information is essential for making necessary adjustments to the care plan, ensuring that the client continues to receive the appropriate support and interventions. The evaluation phase often leads to re-assessment of goals and may result in modification of strategies to improve client outcomes.

In contrast, the assessment phase is focused on gathering information about the client's needs and situation, while the implementation phase involves executing the plan designed to meet those needs. The planning phase entails developing that plan based on the initial assessment. Each of these phases leads to the evaluation, where outcomes are analyzed to ensure effective service delivery.