In the referral process of case management, what should the nurse identify first?

In the referral process of case management, identifying the referrals that the client needs is crucial as it lays the foundation for the entire process. Understanding what specific services, support, or resources the client requires allows the nurse to tailor the referral process to the client's unique situation. This step ensures that the client's health needs and circumstances are assessed properly, which is essential for effective case management.

Once the needs are identified, the nurse can proceed to gather relevant information about available resources and make informed referrals to appropriate agencies. Identifying client needs first helps to prioritize referrals and ensure that clients receive the most pertinent assistance, ultimately aimed at improving their health outcomes and ensuring comprehensive support. This client-centered approach provides clarity and direction for subsequent steps in the referral process.